shipping and returns
We offer domestic shipping to all areas of the United States.
All orders will be processed within 3 business days. You’ll receive an email notification once your order has shipped.
After being processed, for express orders, your BREAD will arrive within 1-4 business days. Orders with standard shipping will arrive within 3-10 business days. Our warehouse is located on the west coast. Thanks to our delivery partners, you won’t be waiting long, no matter where you wash.
Please note that some circumstances outside of our control (i.e. unforeseen inclement weather, COVID-related adjustments) may delay your order. But we’ll always do our best to get your order to you as fast as possible.
Standard shipping is $6.95 for all orders, and free for orders over $50.
Express shipping is available for $19.95 on all orders.
If your order is shipping to an incorrect address, please email email@example.com. Unfortunately, we cannot guarantee that addresses can be updated if your order has already been transmitted to our warehouse for fulfillment.
In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via firstname.lastname@example.org.
You’ll get a shipment notification email with a tracking number as soon as your package ships (so you can watch BREAD on the move). Processing can take around 3 business days.
For Australia and New Zealand you can find us in store as well as via Sephora AU Online.
To see if BREAD is available at a location near you visit our store locator.
Refund - Change of Mind
For unopened products, you have 30 days to return your order. As we are a small business, we are unable to provide postage for returns. Please email us at email@example.com with “Return Request” as your subject line and we will revert with the address to send your unopened return to.
Send your tracking number to the email immediately after placing in the post, and once it arrives we will process your refund. If we do not receive your tracking information before delivery at our warehouse, we will not be able to process your refund.
For any defects we offer refunds or replacements. We offer refunds in the unlikely event of a reaction. If you have any questions please email us at firstname.lastname@example.org with “return help” as your subject line.
Lost in transit
We give our carriers 4 weeks for your BREAD to be delivered from the date it leaves the warehouse. If the package does not move within 4 weeks, you have the option to refund or re-ship the product. This is us absorbing the carrier’s mistake so we appreciate your patience in ensuring the package is truly lost. If you would like a faster response, please file a claim with directly with the carrier.